Legal
Privacy Policy
Effective 27 September 2026
This policy explains how Fix My Vehicle UK, operated by 3C NET (PRIVATE) LIMITED, handles personal and business information when you use our provider portal and vehicle-service marketplace.
Information we collect
We collect the details you provide when creating an account, adding a vehicle, requesting a service, communicating with a provider, or managing a booking. This may include your name, contact details, vehicle information, postcode, service requirements, messages, and account activity.
How we use your information
We use your information to operate the platform, match service requests with relevant providers, support quotes and bookings, maintain account security, communicate service updates, prevent misuse, and meet our legal obligations.
Who receives your information
Relevant information may be shared with providers when needed to quote for or fulfil your request. We may also use trusted service providers for hosting, authentication, storage, communications, and technical operations. We do not sell your personal information.
Retention and security
We retain information only for as long as reasonably necessary for the purposes described here, including legal, accounting, security, and dispute-resolution requirements. We use appropriate technical and organisational safeguards, although no online service can guarantee absolute security.
Your rights
Depending on applicable law, you may have rights to access, correct, delete, restrict, or object to the use of your personal information, and to request a portable copy. You may also complain to the UK Information Commissioner’s Office.
Cookies and similar technology
We use essential browser storage and similar technology where necessary to keep you signed in, protect the service, and remember important session information. Any optional analytics or marketing technology will require the appropriate notice or consent.
Contact us
Questions about this policy or your personal information can be sent to 3C NET (PRIVATE) LIMITED, 46 Throwley Way, Sutton, England, SM1 4AF.